Frequently Asked Questions
Here are some of our top frequently asked questions answered for you. If you still have a question, don’t hesitate to contact our friendly staff.
Bookings are preferred with standard appointments set at 15 mins, but longer appointments can be requested for 30 mins..
Walk ins are welcomed, however patients with appointments will be given priority.
We bulk-bill all patients with a current Medicare card. Overseas visitors or worker’s compensation cases will be required to pay first and a receipt will be issued to help claim back any reimbursement.
Home visits can be requested for those unable to attend the practice for medical reasons and within a 2km radius. For more information on this please ask reception.
Patients requiring prescriptions (including repeat scripts) must see a doctor. This is to ensure thorough and proper medical care for our patients.
Medical certificates can be issued for work or school, but a doctor must be seen on the day. No certificates can be pre-dated from the date of the consultation.
Patients must see a doctor in order to be given test results. No results will be given over the phone or via email. This is to protect your confidentiality and privacy.
Patients must see a doctor if they require a referral to a specialist. Please note it is not essential to have a referral to see a specialist, however, it is, if you intend to claim a rebate from Medicare.
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