Frequently Asked Questions
Here are some of our top frequently asked questions answered for you. If you still have a question, don’t hesitate to contact our friendly staff.
Appointments

Bookings are preferred with standard appointments set at 15 mins, but longer appointments can be requested for 30 mins. Please speak to our friendly reception team for any futher questions or requests.

Walk-in Appointments
Walk ins are welcomed, however patients with appointments will be given priority.
Billing

At Mt Kuring Gai Medical Centre, we’re committed to providing accessible and affordable healthcare to all our patients.

Our clients pay approximately $40.00 out of pocket for standard consultations. Procedures and other complex consultations will incur a higher out-of-pocket cost.

Billing Information:

  • Children 15 and younger – Bulk Billed for standard consultations.
  • People aged 65 and over with a valid pension card – Bulk Billed for standard consultations.
  • Clients aged 16 to 64 – Consultation fees apply.

Additional Fees:

Card Payment Surcharges:
A small transaction surcharge will apply when paying by card. Fee details are displayed at reception and the payment terminal. No surcharge applies to cash payments.

Did Not Attend Fee: $30.00 (for missed appointments without notice).

Dressing Fees:

  • Basic Dressing: $15.00
  • Complex Dressing: $25.00

Skin Checks & Procedures:

  • Full Body Skin Check: $180.00
  • Procedures: $250.00
  • Biopsies: $160.00
  • Flaps: $350 – $450

Please note: Specialised procedures, treatments, and allied health services may incur additional out-of-pocket charges. In certain circumstances, private fees may apply even if you meet the bulk billing criteria—please speak to our team to confirm applicable fees for your appointment.

If you have any questions, our team is happy to assist!

Home Visits

Home visits can be requested for those unable to attend the practice for medical reasons and within a 2km radius. For more information on this please ask reception.

Prescriptions
Patients requiring prescriptions (including repeat scripts) must see a doctor. This is to ensure thorough and proper medical care for our patients.
Medical Certificates
Medical certificates can be issued for work or school, but a doctor must be seen on the day. No certificates can be pre-dated from the date of the consultation.
Test Results
Patients must see a doctor in order to be given test results. No results will be given over the phone or via email. This is to protect your confidentiality and privacy.
Referrals
Patients must see a doctor if they require a referral to a specialist. Please note it is not essential to have a referral to see a specialist, however, it is, if you intend to claim a rebate from Medicare.
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