Frequently Asked Questions
Here are some of our top frequently asked questions answered for you. If you still have a question, don’t hesitate to contact our friendly staff.
Bookings are preferred with standard appointments set at 15 mins, but longer appointments can be requested for 30 mins..
Walk-in Appointments
Walk ins are welcomed, however patients with appointments will be given priority.
We bulk-bill all patients with a current Medicare card. Overseas visitors or worker’s compensation cases will be required to pay first and a receipt will be issued to help claim back any reimbursement.
Home Visits
Home visits can be requested for those unable to attend the practice for medical reasons and within a 2km radius. For more information on this please ask reception.
Patients requiring prescriptions (including repeat scripts) must see a doctor. This is to ensure thorough and proper medical care for our patients.
Medical Certificates
Medical certificates can be issued for work or school, but a doctor must be seen on the day. No certificates can be pre-dated from the date of the consultation.
Test Results
Patients must see a doctor in order to be given test results. No results will be given over the phone or via email. This is to protect your confidentiality and privacy.
Patients must see a doctor if they require a referral to a specialist. Please note it is not essential to have a referral to see a specialist, however, it is, if you intend to claim a rebate from Medicare.
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