Frequently Asked Questions
Here are some of our top frequently asked questions answered for you. If you still have a question, don’t hesitate to contact our friendly staff.
Appointments

Bookings are preferred with standard appointments set at 15 mins, but longer appointments can be requested for 30 mins. Please speak to our friendly reception team for any futher questions or requests.

Walk-in Appointments

Walk-in appointments are welcome during the hours below; however, they are not guaranteed and are subject to doctor availability and existing bookings. Patients may be asked to wait or return later in the day.

Walk-in hours:
Monday to Friday: 8:00am – 5:30pm
Saturday & Sunday: 9:00am – 2:30pm

Billing

At Mt Kuring-Gai Medical Centre, we are committed to providing accessible and affordable healthcare to our patients.

Consultation fees apply to most appointments, with an approximate out-of-pocket cost of $40 for standard consultations after the Medicare rebate. Fees may vary depending on the complexity and duration of the consultation.

Procedures and more complex consultations may incur a higher out-of-pocket cost.

Payment is required on the day of consultation. Medicare rebates can be processed at the time of payment.

Bulk Billing

We bulk bill the following patients for standard consultations:

  • Children aged 15 years and under

  • Patients 65 years and over with a valid Pension Card

Patients aged 16–64 years will generally incur a private consultation fee.

Additional Fees

Certain appointments and services may incur additional fees.

Card Payment Surcharge
A small transaction surcharge applies when paying by card. Fee details are displayed at reception and on the payment terminal. No surcharge applies to cash payments.

Did Not Attend Fee
$30 fee for missed appointments without notice.

Dressing Fees

Basic Dressing – $15
Complex Dressing – $25

Skin Checks & Procedures

Full Body Skin Check – $180
Procedures – $250
Biopsies – $160
Flaps – $350 – $450

Specialised procedures, treatments and allied health services may incur additional out-of-pocket costs.

In certain circumstances, private fees may apply even if you meet bulk billing criteria. Please speak with our team to confirm fees prior to your appointment.

Fees may vary depending on the complexity of the consultation and are subject to change.

Home Visits

Home visits can be requested for those unable to attend the practice for medical reasons and within a 2km radius. For more information on this please ask reception.

Prescriptions
Patients requiring prescriptions (including repeat scripts) must see a doctor. This is to ensure thorough and proper medical care for our patients.
Medical Certificates
Medical certificates can be issued for work or school, but a doctor must be seen on the day. No certificates can be pre-dated from the date of the consultation.
Test Results
Patients must see a doctor in order to be given test results. No results will be given over the phone or via email. This is to protect your confidentiality and privacy.
Referrals
Patients must see a doctor if they require a referral to a specialist. Please note it is not essential to have a referral to see a specialist, however, it is, if you intend to claim a rebate from Medicare.
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